Returns

Return Policy

You can return items within 60 days of receiving your order.

Returned items must be in the same new condition as they were received. They must also be in their original packaging and with all product tags attached. Please ensure the item is properly packed for return so that it arrives to us in undamaged condition.

For Swedish customers, the cost of making a return is 69 SEK, which covers the return shipping. The 69 SEK will be deducted from the amount we refund to you.

If you have any questions, don’t hesitate to contact us by emailing kundeservice@packsmart.dk or by calling +45 30 40 80 72 (Monday-Friday, 9-16).

How to Make a Return

1) Pack the item(s) securely. We suggest using the original shipping box or a similar one.

2) Create a return label on our Return Portal for Sweden.

3) You will then receive an email with a return label. Print the return label and attach it to the package.

4) Hand the return parcel in at a GLS Parcel Shop of your choice. GLS will collect and return it to us, which usually takes 5-10 business days.

5) Once we receive your return, we will process it as quickly as possible, typically within 1-3 business days.

Returns from other EU countries

If you would like to return an item from another EU country than Sweden, please select your country in the top-right corner of our website to view our EU return policy and instructions.